Confidentiality and Security
At The National, we believe that confidentiality and protection of customer information is one of our fundamental responsibilities. While information is critical to providing quality service, we recognize that one of our most important assets is our customers’ trust. Thus, the safekeeping of customer information is a priority of The National.
The Information That We Collect
We collect information about you from the following sources:
Information you give us on applications or other forms
Information about your transactions with us
Information about your transactions with other parties
Information from a consumer reporting agency
Information We Disclose About You
We do NOT disclose any information about you to anyone, except as permitted by law.
The Confidentiality, Security, and Integrity of your Information
We restrict access to information about you to those employees who need to know that information to provide products or services to you. We maintain physical, electronic and procedural safeguards that comply with federal regulations to guard your nonpublic personal information.
Information About Former Customers
We have the same policy about disclosing information about former customers as we do about current customers.
Reporting Incorrect Information
If you believe any information we have about you or your relationship with us is incorrect, please notify us at once. We will investigate and take action in making the appropriate corrections. You may contact us in person, by phone at 254-865-2211, or by mail at the following address: Customer Service, The National, P.O. Box 779, Gatesville, TX 76528.
Questions Regarding Privacy
If you have additional questions about privacy, please contact us in writing at the following address:
Consumer Complaint Officer
P.O. Box 779
Gatesville, TX 76528